Privacy Policy

1. Who We Are

Memorial Media Services ("we," "us," or "our") creates tribute slideshows and memorial flyers for families, primarily in California City, Mojave, Edwards AFB, and the wider Kern County area. This policy explains how we handle personal information when you visit our website or order our services.

2. Information We Collect

Information you provide: When you create an account, place an order, or contact us, we collect your name, email address, and anything you share with us — including details about your loved one (name, dates, service information) and the photos you upload for your tribute.

Payment information: We use Stripe to process payments. We do not store your credit card details — Stripe handles those securely on our behalf.

Automatically collected: Basic technical data such as your browser type, device, and pages visited — collected through cookies and analytics (see Section 4).

3. How We Use Your Information

• To fulfill your order — create your tribute slideshow and memorial flyer
• To communicate with you about your order (order confirmations, status updates, delivery)
• To respond to your questions and support requests
• To improve our website and services (anonymized analytics, only with your consent)
• To meet legal and tax obligations

4. Cookies & How We Use Them

Cookies are small text files stored in your browser that help websites remember information. We use the following:

• Essential cookies: Required for the site to function — keeping you logged in and remembering your shopping cart. These cannot be turned off.
• Consent cookie: Remembers your cookie choice (Accept or Decline) so we don't ask you every visit.
• Analytics cookies (Google Analytics 4): Help us understand how visitors use the site (pages viewed, approximate location). These load only after you accept cookies, and we anonymize IP addresses.

You can change your choice anytime by clearing your browser cookies, or decline when the banner appears.

5. Sharing Your Information

We do not sell your personal information. We share data only with:

• Stripe — to process payments securely
• Google — for email delivery (Gmail) and, with your consent, anonymized analytics
• Legal authorities — if required by law

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it (this policy)
• Request deletion of your personal information
• Opt out of the "sale" or "sharing" of your personal information — we do not sell or share your data for cross-context behavioral advertising
• Correct inaccurate information
• Non-discrimination — exercising your rights won't affect the price or quality of our services

To exercise any of these rights, contact us at MMSantelopevalley@gmail.com or use the contact form. We'll respond within 45 days as required by law.

7. How Long We Keep Your Information

We keep order records (including photos used in tributes) for as long as needed to provide our services and meet legal/tax requirements (generally up to 7 years for financial records). You may request deletion of your photos at any time.

8. Security

We use HTTPS encryption on our site, Stripe's secure payment processing, and restrict access to customer data to those who need it. No method of transmission is 100% secure, but we work to protect your information.

9. Changes to This Policy

We may update this policy as our services or laws change. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

Questions about this policy or your data? Reach us at:

📧 MMSantelopevalley@gmail.com
📞 (661) 271-2148